Refund policy

Returns/Exchanges

Due to the personalized nature of our products, we are unable to accept returns or exchanges. However, you are welcome to swap or resell your items within our community Facebook group.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. 

Unfortunately, we also cannot accept returns on sale items or gift cards.